Dementia Care Home

University Care nottingham

17 Derby Road, Nottingham, Nottinghamshire, NG9 2TA

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
72/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds4
  • SpecialismsCaring for adults under 65 yrs, Dementia, Eating disorders, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
  • Last inspected2020-01-03

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

People talk about seeing their family members become more settled and confident. The staff seem particularly good at working with residents to help them reach their own goals, whatever those might be.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2020-01-03

  • Is this home safe?

    Good
    The Safe domain was rated Good at the November 2019 inspection. No specific concerns about safety, medicines management, staffing levels, or infection control are recorded in the published report. The home was not flagged for deterioration at the July 2023 monitoring review. Given the very small size of the home, four beds, the inspection text provides no further detail on how safety is managed in practice.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the November 2019 inspection. Dementia is listed as a specialism alongside eating disorders, learning disabilities, mental health conditions, physical disabilities, and sensory impairments. The published report does not describe specific training programmes, care plan content, GP access arrangements, or food provision. No concerns were recorded.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the November 2019 inspection. No specific inspector observations, resident quotes, or relative testimonies are recorded in the published report. The Good rating indicates inspectors did not find evidence of poor treatment, but no direct evidence of warm or person-centred interactions is documented.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the November 2019 inspection. The home lists dementia, eating disorders, learning disabilities, mental health conditions, physical disabilities, and sensory impairments as specialisms served from four beds. The published report does not describe any specific activity provision, individual engagement, or end-of-life planning arrangements.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the November 2019 inspection. The home is operated by Mrs Susan Clay and Mr Adrian Thomas Fradgley, with a registered manager formally in post. The published report does not describe management visibility, staff culture, governance processes, or how the home responds to complaints or incidents. No concerns were flagged at the July 2023 monitoring review.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    University Care supports people with a wide range of needs including learning disabilities, mental health conditions, physical disabilities and sensory impairments. They also care for younger adults under 65 and people with eating disorders. The home provides specialist dementia support. Staff understand how to create the right environment for people living with dementia. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

72/ 100

DCC Family Score

Every domain was rated Good at the last inspection in November 2019, which is a positive baseline. However, the published report contains very little specific detail, so scores across all themes sit in the mid-range rather than higher, reflecting the absence of direct observations, quotes, or specific examples that would justify greater confidence.

Homes in East Midlands typically score 68–82.

The three-lens summary

Lens 01

What families tell us

People talk about seeing their family members become more settled and confident. The staff seem particularly good at working with residents to help them reach their own goals, whatever those might be.

Lens 02

What inspectors have recorded

The team here clearly knows what they're doing. Families mention how hardworking and professional the staff are, always ready to help when residents need something.

Lens 03

How it sits against good practice

It's worth arranging a visit to see how they work with residents firsthand.

DCC Recommendation

Worth a visit

University Care, at 17 Derby Road, Nottingham, was rated Good across all five domains at its last inspection in November 2019. The official inspection findings confirm a consistent Good rating with no deterioration noted at a monitoring review in July 2023. The home is a very small setting with four beds and a registered manager formally accountable for its operation. The main uncertainty here is that the published inspection report contains very little specific detail about what inspectors actually saw, heard, or recorded. That makes it genuinely difficult to form a confident picture of day-to-day life. The inspection is also over five years old, which is a significant gap. On a visit, ask to see the most recent care plan for a current resident (with consent), ask who is on shift overnight and whether they are permanent staff, and spend time observing how staff interact with your parent's prospective neighbours in unplanned moments, not just during a formal tour.

The three questions to ask when you visit

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In Their Own Words

How University Care nottingham describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What University Care nottingham says about itself

Specialist support that helps residents find their confidence again

Compassionate Care in Nottingham at University Care

When someone you care about needs specialist support, finding the right environment makes all the difference. University Care in Nottingham brings together experienced staff who understand complex needs — from learning disabilities to mental health conditions. Families often notice real changes in their loved ones' wellbeing after moving here.

Care & specialisms

Who they care for

    University Care supports people with a wide range of needs including learning disabilities, mental health conditions, physical disabilities and sensory impairments. They also care for younger adults under 65 and people with eating disorders.

    How they describe their dementia care

    The home provides specialist dementia support. Staff understand how to create the right environment for people living with dementia.

    “It's worth arranging a visit to see how they work with residents firsthand.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    What Real Families Say About Dementia Care Homes: The Eight Things That Matter Most

    A Which? Report for Care Homes: Real Family Reviews, Not Just Official Inspections

    Step-by-Step Guide to Finding a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Actually Mean? How to Tell If a Care Home Really Is One

    Best UK Website for Comparing Dementia Care Homes (Beyond CQC Ratings)

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

    Britain 1940 to 1970: Memory Lane

    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

    The Box That Holds a Life

    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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